Htel Amstelveen Amsterdam, Netherlands

Terms and conditions

These terms and conditions of business (“Conditions”) apply to any reservation agreement

or service agreement (“Agreement”) between both parties; Htel Serviced Apartments

(“Provider”) and you, the person or organization making the booking, and all members of

the party ( “Guests”) who will stay in Htel Serviced Apartments.

1. BOOKING

1.1. Any booking made by you shall be deemed to be an offer by you to purchase the

relevant Provider arrangements subject to these conditions. A contract between Guests and

the Provider shall only come into existence:

- If booking by telephone, once your Reservation Executive has confirmed acceptance

of your payment details; or

- If booking via Providers’ website or email and the requested apartment is available,

once you receive confirmation by email of your booking with the relevant booking

link. It is your responsibility to check your emails regularly and to advise Provider of

any change to your email address.

1.2. It is your responsibility to ensure that all Guests are given a copy of these Terms &

Conditions and understand that they are bound by them. This applies to booking agents who

must ensure that their client accepts these Conditions and confirm this to Provider in

writing, prior proceeding with the booking on their client’s behalf.

1.3. Provider reserves the right to refuse, at Providers sole discretion, any booking you make

with Provider. It is the responsibility of the booker to notify Provider at the time of booking

of the names of the relevant Guests and whether they are adults or minors. Bookings for

accommodation require at least one full name for each apartment.

1.4. Please check your details carefully before you book as incorrect or incomplete details

may result in the booking being cancelled. Passport, visa and health requirements for you

and your party are your responsibility. You are advised to ensure that you put in place

appropriate travel insurance policies to cover cancellation, medical cover and cover for loss

or damage to personal apartment during your stay.

1.5. To confirm your booking the Provider requires a completed booking form or a

completed booking link via the internet. Telephone bookings are confirmed only when the

Provider has accepted the booking in writing or by email and has taken the required

payment as mentioned in Clause 2.2 below.

1.6 Regarding on-line bookings the entire on-line booking form should be completed

including credit card details which will act as a guarantee to secure the booking. The person

who completes the on-line booking form must be over 18 years of age and is responsible for

ensuring full payment with the Provider. Please check the details on your on-screen

confirmation booking e-mail carefully as well as all other documentation received and 

Bank details: Deutsche Bank MCU Amsterdam 493095810 | Trade register: 14615175| VAT NL-004917741B01 |

IBAN: NL38DEUT049309510 | Swift/Bic code: DEUTNL2N |

inform us immediately of any errors. Provider does not accept liability for any errors not

notified to us within 72 hours of the date of booking.

2. PAYMENT

2.1. Payment is to be made in Euro only.

2.2.a – Individual reservations - In order to confirm your booking, Provider requires a 100%

deposit of the total value of the booking, with a maximum of 30 days. Please note that a

reservation remains a provisional one until the deposit/full payment has been received.

2.2.b – Group reservations – In order to confirm your booking a 50% deposit of the total

value of the booking needs to be received at least 3 months before the day of arrival and

100% deposit needs to be received at least 1 month before the day of arrival.

2.2.1 Submitted deposits are non-refundable.

2.2.2 At arrival of Provider apartment key will be provided after payment, as stated in 2.2,

has been submitted.

2.2.3 Deposits may also be done by credit card authorization (advanced payment)

2.3. Payment must be preferably made by bank transfer (bank details are available at

htelapartments.com) or with a valid credit card1

, which has an expiry date that is later than

the date on which the intended stay in the Provider will end. Provider may pass your credit

card details to a third party to process any payments. In case the booking is made by a

company located in the Netherlands, payment can be arranged with a contract and invoice.

2.4. Prices are quoted in Euro and are subject to change. Once a booking has been confirmed

Provider will not increase the prices unless you alter the booking (see 4.5).

2.5. All prices quoted are inclusive of 6% Value Added Tax (“VAT”) (Unless otherwise stated)

2.6. Invoices confirming the booking will be dispatched as part of the booking procedure.

2.7. Should your account settlement be overdue for payment Provider reserves the right to

charge interest at 4% above the Netherlands Bank base rate from the due date for payment.

2.8. The rates Provider advertises are to the best of our knowledge correct at the date of

publication but Provider reserves the right to change any rates from time to time. Rates can

increase or decrease. Rates quoted are based on the rates prevailing at the time a booking is

confirmed (best available rate principle). Once a booking has been confirmed the Provider

will not change the rate quoted unless you amend the booking.

 

1

Bookings made by American Express (Amex) will incur a transaction fee of 3% of the total payable. Bookings

made by Visa credit card and MasterCard will incur a transaction fee of 1% of total payable.

Bank details: Deutsche Bank MCU Amsterdam 493095810 | Trade register: 14615175| VAT NL-004917741B01 |

IBAN: NL38DEUT049309510 | Swift/Bic code: DEUTNL2N |

2.9 Gift Vouchers may be exchanged for goods and services at one of the properties of

Provider. Vouchers may be exchanged for goods or services as stated on the voucher, any

additional service of higher value is subjected to charge. Vouchers cannot be exchanged for

cash. Vouchers are to be redeemed at the Provider and cannot be replaced if lost or stolen.

Please ensure to bring the original voucher upon arrival at the Provider, no photocopies are

accepted.

2.10 All personal details or credit card details you provide Provider with are taken care of

with full safety and security. Your credit card details, name, address and telephone number

are protected by powerful Secure Sockets Layer (SSL) encryption technology as in case of online

bookings it travels through internet.

3. ADDITIONAL CHARGES

3.1. The debit or credit card details used for the booking will be held and that debit or credit

card will be charged for all additional charges incurred by any Guest (“Additional Charges”),

such as:

3.1.1. breakages, loss or damage to the Provider or any of its contents;

3.1.2. cleaning / specialist treatment charges where more than routine cleaning is needed or

smoking has occurred in a non-smoking apartment;

3.1.3. additional housekeeping services (details available on request);

3.1.4. lost keys, electronic fobs or car park passes (at applicable rate);

3.1.5. call out charge for locked out Guests (at applicable rate);

3.1.6. any other financial loss to us e.g. where damage means the apartment cannot be

immediately reoccupied and Provider administrative costs.

3.2. A written statement of the Additional Charges will be sent to you at the time the debit

or credit card is charged the sum of the Additional Charges.

3.3. Where the level of the Additional Charges are not stated in the General Terms and

Conditions, Provider will charge the actual cost of the cleaning, replacement, repair, services

or loss (as appropriate) to you, together with any administration costs.

3.4. At arrival to Provider, Guests shall provide a “service retainer” (security deposit) by

means of a credit card authorization. This service retainer shall amount to at least the listed

charge for two weeks. If Guests do not timely observe any obligations resulting from the

Agreement, Provider shall have the right to draw on the service retainer. At the first request

there to by Provider, Guests shall replenish the service retainer up to the original amount.

Provider shall not owe Guests any interest compensation in connection with the service

retainer.

The service retainer may be increased if:

- Unsettled payments exceed the amount of the service retainer

- Payments are repeatedly settled in arrears.

Bank details: Deutsche Bank MCU Amsterdam 493095810 | Trade register: 14615175| VAT NL-004917741B01 |

IBAN: NL38DEUT049309510 | Swift/Bic code: DEUTNL2N |

4. CANCELLATIONS / ALTERATIONS TO BOOKINGS

4.1. Provider reserves the right to refuse bookings.

4.2. A cancellation charge will not apply and a full refund will be given where appropriate

written notice of the cancelled booking has been received by Provider.

4.2.1. For all bookings a 7 days clear notice prior to the date of arrival is required;

4.3. Where insufficient notice is given, the cancellation fee will be the nightly rate for the

apartment multiplied by the number of days that notice should have been given.

e.g. for a reservation of 10 nights a 3 days notice is given, where 7 days is required. The

cancellation fee is equivalent to 4 days multiplied by the agreed rate.

4.4. Where Guests wishes to depart before the booked departure date, notice periods at

condition 4.2 will apply. In the event insufficient notice has been given you will be charged

the nightly rate multiplied by the number of nights which should have been included in the

notice period. A minimum stay of 7 consecutive nights is required at all times. Notice of early

departure must be received by Provider in writing for refunds to apply where due.

4.4.1 Tenancy periods where special discounts have been offered are subjected to the

minimum stay requirement as stated in the reservation confirmation. In the event of early

departure the entire minimum stay, including the appropriate notice period, will be charged.

4.5. In the event of no-show to the Provider on the arrival date the entire booking will be

cancelled. The Provider will not be available on any of the remaining nights of the booking

and you will be charged the cost of the entire booking.

4.6. Where Guests wishes to extend the period of stay in the apartment written notice

should be given to us as soon as possible.

4.7. Extensions of existing reservations are subject to availability. An alternative apartment

may be offered if the apartment has been booked for all or part of the required extension

period.

4.8. Provider reserves the right to charge a different price for the apartment for any period

of extension. Payment for the extension period will be required immediately when Provider

confirms the availability of the apartment or alternative apartment(s) to the Guests or to you

and a confirmation should be signed.

4.9. These Conditions apply to any extension of the booking in the same way that they apply

to the original booking.

4.10. Provider shall not be liable if, for whatever reason, Provider cannot provide the agreed

number of apartments at time when Agreement comes into effect. In that case Guests shall

be entitled to terminate the Agreement with immediate effect, without being liable to pay

any compensation.

Bank details: Deutsche Bank MCU Amsterdam 493095810 | Trade register: 14615175| VAT NL-004917741B01 |

IBAN: NL38DEUT049309510 | Swift/Bic code: DEUTNL2N |

5. GROUP BOOKINGS

5.1. Bookings made for five or more apartments are subject to Providers Supplemental

Terms and Conditions .

5.2. If a reservation for only accommodation is made, either with or without breakfast, for a

Group then the following applies to the Cancellation of this reservation.

5.2.1. In case of Cancellation more than 6 months before the arrival date, the Customer is

not obliged to make any payment to the Provider.

5.2.2. In case of Cancellation more than 5 months before the Commencement Date, the

Customer is obliged to pay 15% of the Reservation Value to the Provider.

5.2.3. In case of Cancellation more than 4 months before the Commencement Date, the

Customer is obliged to pay 35% of the Reservation Value to the Provider.

5.2.4. In case of Cancellation more than 3 months before the Commencement Date, the

Customer is obliged to pay 60% of the Reservation Value to the Hotel Establishment.

5.2.5. In case of Cancellation more than 2 months before the Commencement Date, the

Customer is obliged to pay 85% of the Reservation Value to the Provider.

5.2.6.In case of Cancellation 1 month or less before the Commencement Date, the Customer

is obliged to pay 100% of the Reservation Value to the Provider.

6. ARRIVALS AND DEPARTURES

6.1. Check in is from 14:00 (local time) on the date of arrival (if you require an early check in,

a surcharge will be required).

6.2. Check out is before 11:00 (local time) on the date of departure (if you require a late

check out, a surcharge will be required)

6.3. You or the Guests should contact Provider at least 48 hours prior to arrival at the

apartment to confirm the arrival time and the key collection procedure for the apartment.

6.4. The Provider opening hours are stated on the reservation confirmation, which are

subject to change.

6.5. Out of opening hours check-in is available only when notification to provider has been

given at least 48 hours in advance, Provider might charge additional Service Fee for check in

outside of opening hours.

Bank details: Deutsche Bank MCU Amsterdam 493095810 | Trade register: 14615175| VAT NL-004917741B01 |

IBAN: NL38DEUT049309510 | Swift/Bic code: DEUTNL2N |

7. ACCOMMODATION

7.1 Provider shall put at the disposal of Guests fully serviced accommodation including

equipment, facilities, furniture and services as stressed out in these Conditions.

7.2 Provider is not for use as the primary home or residence of the Guests, and is for use as

temporary accommodation, only as accommodation in connection with the business needs

of you, your organization and/or the Guests. Guests only have the right to use the Provider

pursuant to these Conditions and no relationship of landlord and tenant is created.

7.3 At all times shall Provider reserve the right to accommodate Guests in a different

accommodation, which shall be similar in quality, than was put initially at Guests disposal.

Preferences in terms of exact accommodation number(s) cannot be guaranteed by Provider

prior to arrival but will accommodate the Guests in apartment(s) of an equivalent

standard.

7.4 Apartment is only to be used by the maximum number of Guests allowed in the

apartment, as advertised by Provider. All Guests names should be submitted at the time of

booking and all Guests must provide identification documents prior to arrival. Any variation

in the identity of the Guests must be notified to Provider in writing prior to

arrival. Guests shall not offer the apartment to be used by third parties, whether against

payment or not, or put it at anyone’s disposal for the rendering of services comparable to

those rented by Provider.

7.5 Upon occupation of the apartment Guests and Provider shall draw up a delivery

document clearly establishing the state of delivery. Furthermore, the delivery report shall

contain an inventory list of all items within the apartment put at Guests’ disposal.

7.6 Under no circumstances shall Guests be allowed to post (commercial) signs at the door

of the apartment, on in any other visible place outside.

8. FACILITIES AND SERVICES

8.1. The price for the use of the apartment includes:

8.1.1. the supply of water, electricity, gas, sewerage, (as applicable);

8.1.2. payments in respect of Council Tax;

8.1.3. television license fee;

8.1.4. telephone line rental;

8.1.5. one broadband internet connection;

8.1.6. weekly housekeeping service (including general cleaning, changing of linen and towels,

making of beds, removal of rubbish);

8.1.7. weekly supply of fresh bed linen and towels.

8.2. The price for the Provider does not include:

8.2.1. items listed at condition 3.1 above;

8.2.2. telephone call charges;

8.2.3. the provision of food or beverage.

Bank details: Deutsche Bank MCU Amsterdam 493095810 | Trade register: 14615175| VAT NL-004917741B01 |

IBAN: NL38DEUT049309510 | Swift/Bic code: DEUTNL2N |

8.3. Provider cannot be held responsible for any failure or interruption of services to the

Provider, or for any damage, disruption or noise caused as a result of repair works being

carried out in another part of the building.

9. ACCESS

9.1. Guests do not have exclusive access to the apartment and Provider reserves the right of

access to the apartment at all reasonable times (and at all times, in the case of an

emergency) without notice to the Guests.

9.2. Weekly housekeeping visits to the apartment will occur without notice in the time slot

detailed in the Welcome Pack in the apartment.

9.3. Provider will issue one set of all necessary keys for each apartment, unless otherwise

requested in advance (in which case a 10,00 EURO deposit may be taken for each additional

set of keys supplied). All keys and key cards shall remain property of Provider . It is strictly

prohibited to duplicate these or to provide these to third parties without prior approval of

Provider. During use of apartment Guests shall be responsible for properly closing and

locking the doors of the apartment and the building at all times.

9.4. Provider provides security services to ensure access in the event of lost keys or being

locked out. Additional charges might apply as stated in 3.1.4. and 3.1.5.

10. GUEST RESPONSIBILITIES

10.1. Guests must comply with the regulations for use of the apartment set out in the

Welcome Pack, located in the apartment. If any Guests breaches any of these Conditions or

the regulations Provider reserves the right to request the Guests to vacate their apartment

immediately, without refund.

10.2. Guests are not allowed to smoke in any apartment. There are some designated

smoking areas available.

10.3. Pets must not be kept at or allowed to visit the Provider.

10.4. Guests are responsible for the safety of their own belongings and the behavior of their

children whilst at the Provider.

10.5. Guests must use the apartment responsibly and show respect for other guests staying

in neighboring

apartments.

10.6. Guests shall refrain from any activities which could obstruct or damage the use of the

apartment, or which could cause inconvenience or nuisance or lead to an increase in

insurance premiums or could otherwise cause damage to Provider.

10.7. Guests must keep the apartment, and its furniture, fittings and effects in the same

condition as on the date of arrival, and must leave the apartment in the same state of 

Bank details: Deutsche Bank MCU Amsterdam 493095810 | Trade register: 14615175| VAT NL-004917741B01 |

IBAN: NL38DEUT049309510 | Swift/Bic code: DEUTNL2N |

cleanliness and general order received upon arrival, in order to avoid incurring any

Additional Charges.

10.8. Guests must notify Provider of all damage, loss or broken items, or matters requiring

maintenance, in the manner set out in the Welcome Pack.

10.9. Guests’ possessions must be removed from the apartment on the date of departure.

All lost belongings will be kept by Provider for a minimum of three months from the date of

discovery, and thereafter may be discarded.

10.10. In the event of any dispute or if Provider receives serious complaints Provider

reserves the right to terminate Guests stay without notice. Furthermore, Provider reserves

the right to charge Guests who cause disturbance to other Guests within Provider.

10.11. Under no circumstances shall Guests be allowed to alter any furniture, office

equipment, or connect any cabling, IT or telecommunications equipment in the apartment

without prior written consent from Provider.

10.12. Guests will take appropriate precaution in terms of liability and travel insurance(s).

11. BROADBAND AND TELEPHONE

11.1. Provider is not responsible for loss or damage to Guests’ own computers whilst in the

apartment or whilst connected to the broadband connection at the Provider.

11.2. Guests must not use the broadband connection at the Provider for illegal or immoral

purposes.

11.3. Guests are responsible for the cost of telephone calls at the Provider and must contact

the telephone provider direct, in accordance with the instructions in the Welcome Pack, to

use the telephones for outgoing calls.

12. HEALTH AND SAFETY

Provider takes the health and safety of all Guests seriously. Guests should read the Health

and Safety Policy in the Welcome Pack located in the apartment upon arrival and must

comply with all requirements of that policy at all times.

13. FORCE MAJEURE

Provider does not accept liability or pay compensation for any loss, damage or expense

where the performance or prompt performance of our obligations is prevented or affected

by reason of force majeure. Force Majeure means any event which Provider could not, even

with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist

activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions,

closure of airports or ports, technical problems with transport, governmental action and all

other similar events.

Bank details: Deutsche Bank MCU Amsterdam 493095810 | Trade register: 14615175| VAT NL-004917741B01 |

IBAN: NL38DEUT049309510 | Swift/Bic code: DEUTNL2N |

14. FEEDBACK AND COMPLAINTS

Provider welcomes feedback from Guests. If you are not entirely satisfied with the service

offered you should notify the Residents Services Desk employee at the first instance. If the

problem cannot be resolved during your stay please contact Providers Duty Manager.

Providers policy is to acknowledge complaints within 2 working days.

15. DATA PROTECTION AND PRIVACY

15.1 Providers privacy and data protection policy, which applies to the booking and to the

General Terms and Conditions, is available to view a copy can be requested from our

telephone booking line.

15.2 The name of Provider (Htel Serviced Apartments) may not in any way be used by Guests

or linked to Guests company without written approval of Provider.

15.3 Providers address may be used as correspondence address. However, Guests shall not

be allowed to use the address as statutory domicile/residence address without prior written

consent from Provider.

16. GENERAL

16.1. Paragraph headings do not affect the interpretation of these Conditions.

16.2. Notice in writing means by fax, email or post to the fax number or address on the

booking form or on Providers website.

16.3. Provider is not liable for loss or damage to Guests’ belongings, however caused. Guests

should ensure their own insurance policy covers these items during their stay at the

Provider.

16.4. These Conditions apply to all bookings, even those made on non-Provider booking

forms, and over-ride all other terms and conditions on such booking forms.

16.5. These Conditions apply in full to the extent that they are not expressly varied by

Provider in writing and such variation is notified to you.

17. AGREEMENT

17.1. Provider may terminate the Agreement with immediate effect if:

- Payment of the amounts due by Guests has not been made in time

- Guests fail to or do not properly observe any obligations resulting from the

Agreement

17.2. In the event Provider terminates Agreement with immediate effect pursuant to what

was mentioned hereinabove, Guests shall nonetheless have to comply with the following

obligations:

- Guests shall pay any possible additional services used

- Guests shall settle the agreed rate for the remaining term of the Agreement

- Guests shall indemnify Provider for and against any possible expenses and damages

and any possible claims by third parties caused by this immediate termination

17.3. In the event Guests fail to settle the receivables due under the Agreement, Provider

shall be entitled to suspend any services to be provided to Guests and to deny Guests the

right to use the apartments and any common areas within the building, as well as to deny

Guests access to the building. Personal belongings from Guests will be stored for a maximum

of two months and will be destroyed after that.

18. INDEMNITIES

Guests shall indemnify Provider for and against any claims, damages and expenses caused

by:

- Death or injury in the apartment used by Guests

- Third parties to whom Guests have given access to the building, staff of Guests and

persons to whom Guests are accountable.

- Penalties charged to Provider because of conduct or negligence of Provider

- Damages inflicted on the person or personal goods of Guests or of third parties

- Failure to comply with any obligations pursuant to the Agreement

- Except if Provider is to blame for gross negligence in connection with the matter